SHIPPING
We offer two different methods of shipping. Please see the table below for further details.
| Delivery Method | Cost | Delivery Timeframes | ||
|---|---|---|---|---|
| Metro | Regional | Remote | ||
| Standard Australia Post eParcel | FREE on orders $100 or over | 2-3 business days | 3-6 business days | 5-9 business days |
| International Shipping | Calculated at checkout | Calculated at checkout and please allow delays due to covid | Calculated at checkout and please allow delays due to covid | Calculated at checkout and please allow delays due to covid |
Once orders are placed, they are not able to be edited, added to or cancelled. If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays). Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.
DSIPATCH TIMES
We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.
TRACKING
You will receive an email with your tracking information once your order has been processed. Contact us and our Customer Care team info@svntskin.com will assist you with your enquiry.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact our Customer Care team If you have not received your order within 4 working days, please contact us so that we can assist you. info@svntskin.com